Privacy Policy | Jolydoc

Last Updated: February 2026

1. Introduction

Jolydoc Clinic ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website, use our services, or book an appointment through our platform.

2. Information We Collect

We may collect the following types of information:

Personal Information: Name, phone number and email address when you contact us by phone, WhatsApp or email. Appointment details that you enter when booking on Docterz are collected by Docterz under its own policy.
Medical Information: Information that you share with the clinic during a consultation is kept as part of your medical record. This website does not collect medical information.
Payment Information: Payments for online consultations are made on Docterz. The clinic does not store card details.
Usage Data: IP address, browser type, pages visited, and interaction data collected through cookies and analytics tools.

3. How We Use Your Information

To provide, maintain, and improve our healthcare services.
To schedule and manage appointments.
To process payments for online consultations.
To communicate with you about your appointments and enquiries.
To comply with legal and regulatory requirements.
To improve our website functionality and user experience.

4. Data Security

We implement appropriate technical and organizational measures to protect your personal and medical information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet is 100% secure.

5. Data Sharing & Disclosure

We do not sell, trade, or rent your personal information. We may share your data only in the following circumstances:

With healthcare professionals involved in your treatment.
With payment processors for transaction processing.
When required by law, regulation, or legal proceedings.
To protect the rights, property, or safety of Jolydoc Clinic, our patients, or others.

6. Cookies

Our website uses cookies to enhance your browsing experience. You can control cookie preferences through your browser settings. Disabling cookies may affect certain features of our website.

7. Data Retention

We retain your personal and medical data for as long as necessary to provide our services and comply with legal obligations. Medical records are retained as per applicable Indian healthcare regulations.

8. Your Rights

Access your personal data held by us.
Request correction of inaccurate information.
Request deletion of your data (subject to legal requirements).
Withdraw consent for marketing communications at any time.

9. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party websites you visit.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with the updated date. Your continued use of our services constitutes acceptance of the revised policy.

11. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us at:
Phone: +91 81251 09922
Email: support@jolydoc.com
Address: Sri Vishnu Pullela Mansion, Plot No. 212, Road No. 82, Jubilee Hills, Hyderabad, Telangana 500033